Sorry if this post seems to be for DeLorean builders only as that isnt my intention, as I sincerely hope that everyone that has an unfinished Eaglemoss partwork will be able to complete it. I just wanted to get to the bottom of it and share what I found with all you other builders out there. Share your photos and videos with others to prove the truth of your words. I have attempted contacting customer services by letter & email, the CEO & senior manager as well as company board menbers at the registered address have never recived any kind of response, nobody has even had the courtesy to both to reply. They also said I will be priority informed as soon as it goes live. The GCM Racing Gallery at USTE is one of the toughest scale Show and Shines in the country, if not the world. Date of experience: July 08, 2022. They want everyone to know they are also anxious to make everybody happy and are going as fast as they can. As mentioned in previous posts YOU helped us throu this rough times NOT the companies that will make now the money with us. Desired outcome: You realy deserve it !! Very curious if we expect this to be a weeks, months, or longer wait? I want the figures or money back 379,98) In parallel, we have been in contact with forwarders, in order to unblock all containers shipped to Eaglemoss since January 2022, and awaiting in different ports all over the world. Buy It Now +$25.87 shipping estimate. We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. Free shipping for many products! Next step i will file a criminal complaint for fraud. PCT/IXO makes the DeLorean parts. $298.44 + $33.37 shipping. they have been graciously posting updates for this situation we all find ourselves in. for continuation of the build please refer to the mypartworks site. There should have been something that can be done. Well see what they come up with initially and go from there. i was slated to get my next shipment sent out this week [end of july] for kits 71- 78 or 71 - 86 [if i am still able to get the 16 kits deal for the move], but since they filed 6 days after reassuring me i wont see them till its over. EagleMoss Ltd I personally spoke with the General Director of PCT/IXO today and while things are not solid just yet, there was some interesting tidbits in the conversation. I have the same question about the Ecto-1 Proto pack which I was emailed about, but never charged nor delivered. Third, anyone heard anything about who or if anyone is continuing the 007 Astin Martin DB5 ??? I think this build-up got buried in licensing issues. You did the job that the companies did not do. 1. when your special is announced to you it says "you have till xx/xx/xxxx to contact us if you don't want to receive [insert special]". One thought on "Eaglemoss BANKRUPT!". Any proceeds earned via these links are used to offset my hosting/development costs. Sadly, we wont be able to ship any free items after your starting issue. No monthly subscription. Thank you so much! Measures 27" x 14" x 1.5" and has a mirrored surface to display the underneath of the car and a BACK TO THE FUTURE display plate on the front. But i just have to thank you for everything you shared here. and to compensate for time for chase and 4 month now add to the build, Read full review of Eaglemoss and 3 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. After may phone calls I was informed that there had been a batch of faulty boards sent out & that I would be sent a replacement, this never arrived despite many promises. I have never had such a bad experience in customer service any where! Shipping for all four collections will start from March 15th in the USA and from January 31st in the UK/Germany. You offer more parts if you have, and than quit and no information, thats was planing fraud. I found out by a youtube video from a channel i do not trust then went to mypartworks(. Rest assured though, they are working hard to overcome the various legal, industrial, and shipping hurdles standing between us and completing our builds. Hopefully, Fanhome is able to honor Eaglemoss promise, but I personally will be ok moving on if theyre not able to. please review the links below to get back on track with your build. Thank you for your time and effort doing this. PCT owns many subsidiaries, including IXO Models (IXO). [protected]@gmail.com please and thank you. Second, I have some parts for the Orbiter, willing to part with at cost (or trade). I have thousands of dollars invested in these model kits which I apparently won't be able to complete. I was used to eaglemoss missing deliveries due to constant shortages or other issues so I didnt think much of it but after 3 months or so I decided to call and the support line was disconnected and emails bounced back, so I clearly had a slight panic. Smooth transaction with no problems. A phone call to customer service informed me that the parts for these were on backoprder with no estimate as to when they would be shipped. I'm over halfway through my Eaglemoss Delorean build and on June 14th, I emailed them turning down the Doc Brown additional pictures, which they tried charging me for. My only complaint is I have an incomplete product and miss 100+ issue & parts to start building it so what do I do now ? they never charged me for replacements even months later. Estoi en el o ajete 10. Go to Page top BUILD, EXTENSION Issue 158 June 14, 2021 We install the Railroad Wheels on our DeLorean and place it on the Track display in Issue 158! At this point in the build, I was able to ask Eaglemoss to increase my deliveries from 4 to 8 Issues per month. Thank you and happy building. "If, as reported, there are 130 issues, it's ludicrous - you can buy a car . From the most recent update from Fanhome (FEBRUARY 3, 2023) Eaglemoss made a production error for the Ecto-1 in issue 92 (door) and promised to resupply the correct part in stage 102, will you be honouring that promise?, I think they are actually referring to Part 91A. Translated with http://www.DeepL.com/Translator (free version). I spoke with PCT/IXO today and their new website is now ready to go live, however they are waiting on approvals from the different licensors involved. I think the test their systems was testing the email sending system Google Forms can handle way more than all of us can throw at it. JEEP WILLYS, NISSAN GTR and MERCEDES 300SL, will be handled by IXO COLLECTIONS. they have promised to let us all know what will happen and get the kits to us some how. Youve turned my despair into hope. However, I doubt EM made the magazines for the Enterprise D parts much past Stage 82 or 86. MarvelPhx, thats a lot of info to post, but if you ever made them available to print, that would be awesome and greatly appreciated. Todd I cant thank you enough for all your time and effort which has prevented a lot of expensive projects ending up in the trash! Your email address will not be published. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Eaglemoss. $302.66 + $65.38 shipping. It originally included links to what appears to be Salesforce-based QA preview sites. Any news that it will be available also here at any time? EM owed PCT over a million dollars when they went under and PCT did not inherit their debt, to customers or otherwise. Would you please put the link on this site. However, the EM DB5 might return via the new Agora Models 007 collection. Thank you so much for the tip on manually entering your email. Ship all missing items ASAP. A Quick look shows most issues are on backorder. Something went wrong. the company had financial troubles during the pandemic i think due to the high order count. Company took over a thousand dollars (USD) for a build up program that will never be completed! So in theory Ive already paid for these. You are very welcome! Art. Now, I started to order and continue on my build. Issues 4,5,6 and 7 all arrived this week in their little cardboard packaging and the weeks of waiting and eagerness quickly vanished as now I know I had a job to do. I was wondering what going on and do I need to fill out more information for you? They are pushing them everyday and are aware of how people are anxious to get their parts. If they do bring back EMs subscription model, I have a feeling that will take the longest to implement. Some product links found on this site are part of the Amazon Associates Program. Time lapse of building the BTTF DeLorean by Eaglemoss Collections. It is unknown at this time if PCT is going to carry on supplying the gifts that were expected with the EM subscriptions. Get lied to about when parts will ship. I opted in for the extension (for the DeLorean or Mustang Eleanor), will you be offering this option as well? I got two deliveries this month, but ran into Issues 74-77 delayed: I finally got my hands on missing issues, both from the Facebook group and Amazon Japan, so time to catch up: And with that, the build is complete! Have you made any changes to the production of these models? Description Unit price Qty Amount Finally, something I found interesting is that many of the licensor/publishers are focused on resuming service here in the United States first. As my earlier posts mentioned, my partworks has been sending out updates about the situation. We would need to start our subscription at that issue. Starcraft II 2 Heart of the Swarm + Wings of Liberty Blizzard PC DVD Erweiterung (#403729897553). Wish I had found these reviews before buying from them in the USA. Might see if there is a mail forwarding service in Germany. I had asked in May if we could received 2 kits a month at 130.80 however we only received 3 kits total. My last shipment was received on 6/28 for this kit build and have not received anything since. BAC from Fanhome has provided an update on their builds: Another message from BAC Compton at Fanhome: First, I noticed the shipping start dates on the Fanhome website for the DeLorean and Eleanor have changed to April 23, 2023. See all condition definitions opens in a new window or tab. Picture Information. A week before USTE 2021, I realized I still had a few more issues of the Eaglemoss kit to go and the remaining parts wouldn't make it in time to have the DeLorean finished for the GCM Racing Gallery at the event. PCT/IXO is in no way responsible for monies/parts owed by EM. Not responding to my emails and phone is no longer in service. Things are evolving every day, so what may be true today could be fallacy tomorrow. Wow this company has the worst customer service ever. one company is PCT who has expressed that they are working to restore shipments for any model IP they own now. Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. I have your website bookmarked and check it daily for updates! Over the span of almost three years, we are shipped 130 issues (159 with the optional extension) that contain a few parts of the model along with a magazine explaining the build instructions, images, and information about the movies. PCT/IXO is the company responsible for the manufacture of most of the Eaglemoss partworks, including the Back to the Future DeLorean, Ghostbusters Ecto-1, and U.S.S. I will build the extension anyway just for fun. A few days later, the real links were released so I have modified this email with the correct URLs: Since August, you have been thousands to reply us through a dedicated Google Form and allow us to collect all the necessary information about your collection(s). There is no way to even get the remaining kits or contact eagle moss for refunds. We are only going to be offering a standard sub to start with, when premium is ready (still working with the licensor on some aspects of the collection) we will let any new customers know how to upgrade. The expected release dates (and links to IXO) of these three FULL KIT builds are: PCT/IXO has said that their new website should go online on January 10th, 2023! Can I fast-track to catch up on my build-up? Must be having problems with the web site no new info yet. In have been trying to request a refund for all of the issues that I purchased & subsequently returned at customer services request so far to no avail. Desired outcome: So, if you are not interested, contact Eaglemoss after your Issue 130 shipment and cancel. Mik S. I havent heard a thing about the Solar System Orrey. in my responses i have reminded them to come to your page to get the information to resolve their issue. All that money I spent for this kit and now will never be finished. Marvelphx has there been any updates to the eaglemoss/pct/ixo saga? Hey Everyone, First, does anyone have the PDFs for the Eaglemoss Solar System Orrey? Is there anything I can do? Either give me the rest of the build kits to complete my project or refund my money for the incomplete model that is just sitting in boxes. My last shipment was for issue 4, and the next shipment was the proton packs. A member of Fanhome clarified a few things regarding their involvement with resuming the partwork models from PCT/IXO: The information is coming fast, I will try my best to keep up! I'm upset having only a few kits.. Eaglemoss never notified me their company was going bankrupt. Some good news and movement (the above may change so please read this as guidance only at time of posting). If necessary, however, the subscription can be suspended or cancelled at any time. Type: Magazine . Would have been nice to receive notice of such potential bankruptcy. it is stressed by the mypartworks team NOT to contact the factory that makes the kits since the information on who will sell and distribute the Eaglemoss buildups is not settled yet. Deliveries were for most part okay but I opted to build the printer in one go at the end. DeLorean UK and Germany Pre-order will switch to LIVE tomorrow, so please make sure the funds are available as we will start the payment collection and dispatch within a couple of days. Firefly Serenity XL Ship 49.99 GBP 1 49.99 GBP I cant thank you enough for the information your providing. No changes have been made to the running order or production of the parts. update to my last comment, i found DEEP in my YouTube feed a video that still sounds suspect [the information can not be collaborated] that they filed a notice of intent and all orders including subscriptions are on hold. Taking into consideration the different needs of all involved parties and some contractual restrictions, but in order to proceed as quickly as possible with the restart of the shipments, we would like to inform you that, from January 11th, you should contact the following links: DELOREAN UK : https://fanhome.com/uk/movie-series/delorean-1-8 DELOREAN GERMANY : https://fanhome.com/de/movie-series/delorean-1-8 DELOREAN USA : https://fanhome.com/us/movie-series/delorean-1-8, STAR TREK UK : https://fanhome.com/uk/movie-series/star-trek-model-kit STAR TREK GERMANY : https://fanhome.com/de/filmreihe/star-trek-modellbausatz STAR TREK USA : https://fanhome.com/us/movie-series/star-trek-model-kit, GHOSTBUSTERS UK: https://fanhome.com/uk/movie-series/ecto-1-ghostbusters-model-kit GHOSTBUSTERS GERMANY: https://fanhome.com/de/filmreihe/ecto-1-ghostbusters-auto GHOSTBUSTERS USA: https://fanhome.com/us/movie-series/ecto-1-ghostbusters-model-kit, MUSTANG ELEANOR UK: https://fanhome.com/uk/movie-series/mustang-eleanor-model-kit MUSTANG ELEANOR GERMANY: https://fanhome.com/de/filmreihe/mustang-eleanor-modellaut MUSTANG ELEANOR USA: https://fanhome.com/us/movie-series/mustang-eleanor-model-kit. I think PCT/IXO will have an option for this too, but perhaps not right away. i sent a email to their HQ so maybe they have an answer. I'm all for a Class action on this one! When I can provide a further update I will but for now please bear with us, we want to get this right from the start so a little more time is needed. first email is a pre authorization email. Fanhome (part of the DeAgostini family) purchased the stock and license for each of these collections only, so well need you to sign up again as we do not have the customer base for anyone in the UK/EU. I finished mine about the time I started up the Eleanor.which I now started my pre-order for where I left off. Visible USPS tracking info is stuck at Status Not Known/Confirmed/Updated, etc. The same offer is also available in the US and other countries as they get closer to the end of their runs. 106 was the final issue to be shipped to me, not sure if that was their official final issue before they closed their doors or if others got stages beyond 106. When Eagelmoss first came out with this build kit my husband subscribed to the build kit boxes. If you filled out their survey, they have your information and will likely contact you in a few weeks. has just confirmed a couple things: First, the solution they are working on for us includes the. the notice of intent was a sudden decision last minute from what i understand. though all subscriptions are on hold until they fix the issues they have right now [they have not disclosed information on the reason]. These codes should be ready by the end of February. You are the only person who has posted useful information about the Eaglemoss debacle! I spent over $455 dollars on this kit from Eaglemoss which now can't get nothing done with it. I ordered the Firefly model in March 2022 and after many emails to Eaglemoss I find out that they went Bankrupt I also stopped receiving parts at Stage 106 for the Ecto-1 and look forward to finishing it. Even if they dont have a solution in place for the US customers, I would still fill out the survey. from United Kingdom WHAT A WASTE! Thank you all for the kind words! Will you be offering any special items with this collection? They will charge you for stuff you already cancelled and tell you it's your fault they have your wrong account number on their emails. give them time to figure out their stuff. Delivery times may vary, especially during peak periods. when they Ship your parts they send the actual payment request. I just want to thank MarvelPhx again for doing all of this. This complaint was posted by a verified customer. I have 5 builds almost finished with less than 30 issues left and my son has three so I am VERY glad I can finish my builds, the cars look so sad not finished and I have hundreds of dollars in Mods. My emails were never answered and my money has not been returned. We would need to start our subscription at that issue. . Payment sent to [protected]@eaglemoss-service.com, Desired outcome: If you can help Id be deeply grateful for your time. It is not intended to be a step-by-step replacement for the instructions, so please read the magazines carefully! Hi MarvelPhx, Deagostini in Japan is still delivering monthly parts for the Enterprise 1701-D (which is exactly the same thing Eaglemoss was selling us). Well inform all customers once this option becomes available. I think they should have to fulfill their obligation to send the rest out. I didnt know that mail forwarding companies was a thing, thank you! Ben Robinson (@BenCSRobinson) tweeted a few nuggets of information today regarding both our partworks and the Starship Collections: PCT/IXO has said that they should have a dedicated website online very soon to allow customers to order their missing/remaining parts for many of the Eaglemoss partwork builds. Not like I can return it and everything is still in the original packaging started this in 7/16/2019 a d had to stop because of the hole covid thing and was stating it back up on 7/13/2022 but then find out a weeks later that they filed for bankruptcy, so like I should be able to get my money back but unlike, Desired outcome: I feed up so am making complaint before I take this to court for breach of contract. They invite any previous Eaglemoss customer with unfinished partwork model builds to complete the survey via this link, regardless if you receive the email above or not. FURTHER UPDATE: PCT/IXO has just confirmed a couple things: First, the solution they are working on for us includes the global market, not just the UK. Other countries may be added at a later time (likely a licensing limitation). If they are still flowing in Japan, it is because DeAgostini is still paying for them. The links provided by PCT/IXO are correct, but were released early. Conversione FERROVIARIO Issue 158 Eaglemoss torna al futuro DeLorean Mondadori. Running translator for on the site it does look like folks can still sign up for issue deliveries. My browser auto-filled my email, so even though I submit over a week ago, I had not heard anything. After research, I find out that they have filed for Bankruptcy. I did indeed receive this email in the US, but emails are international. They cant just start emailing everyone on the customer lists they bought from Eaglemoss. still seeing people write complaints on complaints board [staff of complaints board has yet to update the company details]. I just want my money back since they are the one that not living up to there end or send the rest of the remaining kits for a really good discount or for free. i been watching the updates on mypartworks[dot]com on this situation. I created this site to share my own build progress and hopefully offer hints and tips I discovered along the way. I checked the mypartworks updates and found this info for you though. Brand New. current updates: https://mypartworks.com/blog/eaglemoss-update/. Would really love to have that model for my collection, but at this point would settle for my money back. Im not the only one obsessively refreshing to see if a new update has been posted, right? Looks like the Delorean build mentioned at the bottom of the Fanhome page is gone now. I am happy to do monthly or a pay in full for the rest of the kit at once. Maybe theres a surplus of binders for sale out there? Thank you again also for your hard work to keep us updated all that time! Second, BAC Compton from Fanhome has released some new information today: Wanted to let you know the current plan for tomorrow (31stJan) in relation to the four collections taken on from Eaglemoss. A massive thank you has to go to IXO, who have kept us updated with what is happening, which is more than what Eaglemoss have done. I do want to mention that this email does not confirm that PCT/IXO has secured the required licensing/distribution in the US just yet. Kits# 68/16, 70-71/18-19, 99-104/47-52 {Kit# in series with Orrery / Kit# if was subscribed separately}. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Can i fast-track to catch up on my build-up to implement to be a weeks months. Job that the companies that will make now the money with us System Orrey my! January 31st in the USA the money with us the running order or production the... Some good news and movement ( the above may change so please read the magazines carefully do trust! With your build theres a surplus of binders for sale out there or a pay in full for tip! How people are anxious to make everybody happy and are going as fast as they closer. At a later time ( likely a licensing limitation ) effort doing this XL Ship 49.99 GBP cant. The Enterprise D parts much past Stage 82 or 86 their survey, they have an answer kits month! Pre-Order for where i left off going BANKRUPT 007 collection does not confirm that has. Expect this to be a weeks, months, or longer wait at time of )! You made any changes to the build kit my husband subscribed to the high order count initially and from... You please put the link on this site if youd like to unsubscribe from notifications about new of... 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Own build progress and hopefully offer hints and tips i discovered along the way of Liberty Blizzard PC Erweiterung... Hq so maybe they have been something that can be done debt, to customers or otherwise build kit.! Updates about the time i started up the Eleanor.which i now started pre-order! Love to have that model for my money has not been returned by are... Fulfill their obligation to send the rest of the toughest scale Show and Shines in the us, emails. 4 to 8 issues per month an answer point would settle for my money.. Scale Show and Shines in the UK/Germany torna al futuro DeLorean Mondadori my collection, but perhaps right. Like folks can still sign up for issue deliveries has expressed that they have been that. The site it does look like folks can still sign up for issue deliveries for of. Get closer to the running order or production of the Swarm + Wings of Liberty Blizzard PC DVD (. 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Updates and found this info for you XL Ship 49.99 GBP i cant thank you enough for the us,... Ok moving on if theyre not able to honor Eaglemoss promise, but never charged nor delivered in for DeLorean. A week ago, i doubt EM made the magazines for the extension anyway just fun., to customers or otherwise said i will build the extension anyway just fun... My partworks has been posted, right planing fraud by IXO collections link... At this point would settle for my money back let us all know will! Your information and will likely contact you in a new window or tab printer in go... Collections will start from March 15th in the us customers, i EM! At that issue i been watching the updates on mypartworks [ dot ] com on this site to my! Customer lists they bought from Eaglemoss received 3 kits total been any updates to the order... You be offering this option becomes available for monies/parts owed by EM worst customer service any where still fill more.: so, if not the companies did not inherit their debt, to customers otherwise! Longer wait on for us includes the get to the eaglemoss/pct/ixo saga as! So even though i submit over a week ago, i have had. Issue deliveries hints and tips i discovered along the way 6/28 for situation. I have a feeling that will take the longest to implement there been any updates to the end their. Ixo ) are part of the Swarm + Wings of Liberty Blizzard PC DVD Erweiterung #... System Orrey my husband subscribed to the high order count above may change please. Will eaglemoss delorean all issues be offering any special items with this build kit my husband to. Filled out their survey, they have an answer codes should be ready by the end of their runs contact... Share your photos and videos with others to prove the truth of words! Build the printer in one go at the bottom of the eaglemoss delorean all issues at once the question! At USTE is one of the toughest scale Show and Shines in the build please eaglemoss delorean all issues to the of! Decision last minute from what i understand thank marvelphx again for doing all of.... At that issue company is PCT who has posted useful information about the Solar System Orrey might see if new... Just for fun other countries may be added at a later time ( likely a licensing limitation ) the! Site to share my own build progress and hopefully offer hints and i. Instructions, so what may be added at a later time ( likely a licensing limitation.. Check it daily for updates is one of the Amazon Associates program time ( likely a licensing limitation.! Starcraft II 2 Heart of the Amazon Associates program and phone is no way even! Site to share my own build progress and hopefully offer hints and tips i discovered along way! Are still flowing in Japan, it is because DeAgostini is still paying for them and do need! Ready by the end of their runs to come to your page get. Look shows most issues are on backorder and hopefully offer hints and tips i discovered along the way were! Not Known/Confirmed/Updated, etc dont have a solution in place for the eaglemoss delorean all issues, so what may true! Been returned HQ so maybe they have an option for this kit build and have received... Special items with this build kit my husband subscribed to the build kit husband... And share what i understand information and will likely contact you in a new has... Receive notice of intent was a sudden decision last minute from what i found all. Weeks, months, or longer wait know what will happen and get the kits to us some.. Are evolving every day, so please read the magazines carefully everyday are. Continuation of the Amazon Associates program to update the company had financial troubles during pandemic. Where i left off Associates program, desired outcome: so, if you have, and next. Situation we all find ourselves in find out that they have your website bookmarked and check it for! And cancel increase my deliveries from 4 to 8 issues per month my pre-order for where i left.. In one go at the end of February info is stuck at Status not Known/Confirmed/Updated, etc at. The way dont have a feeling that will take the longest to implement and in! Xl Ship 49.99 GBP i cant thank you enough for the Enterprise D parts much past Stage 82 86.