Votes. I even got a screenshot from a transaction mailed to me. The best idea is to send him a Private Message via your home page. It was a real nightmare. A few days later, I logged into their site again to see if there were any updates. I had to pay 200 at Fara at the BA checkin desk. Quote your booking reference and the code "concierge bag" to add bags to your booking +27 118446148 . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110904538', '');}, 'log_autolink_impression');flight? At this point, you are at the mercy and terms and conditions of eDreams. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Booking services and products. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The flight was also late (not edreams fault, admittedly), and combined with the shorter connection time I missed my long haul flight (with the same airline). Customer Service. Kris, our chatbot, has been trained to help clients with their travel requirements. Here you can schedule changes or cancellations, add baggage or seats, manage your Prime membership or add ground transportation or accommodation. eDreams LLC is a Delaware limited liability company, with business address at 3350 Virginia Street 2nd Floor Coconut Grove, FL 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. Shortly after, I got another no-reply email from eDreams. 16 helpful votes. ), and they haven't sent the confirmation email with booking reference, and are impossible to contact, is it sufficient to just have passport,name obviously etc. Booking status. Jim said I should still call, so I did, and of course, I had to go through the same process and explained everything again to a different agent. Log in from any device. 1740182754. Cant request cancellation, refund or voucher. New complaint. IM IN FUCKING CHINA AND IT WILL BE MIDNIGHT HERE. Ryanair added a link to their website to assist customers who booked through third parties, or screenscrapers as theyve termed it. Contacting eDreams - by phone or otherwise. This will surely increase the credibility of your complaint. flight booking scam. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 1740182754. It seems they do this on purpose and their feedback and customer service is frustrating, perhaps also on purpose. After 5 minutes of button-pressing to go through the options with their machine, I finally reached a human representative. In my case I thought I had been scammed and had already lost the money I had paid for my tickets. eDreams happened to have the cheapest flights out of all search results. And they will be able to locate the booking (I'm flying with ryanair), seriously stressing about this Many thanks Reply Alternatively, you may use. - If you have clicked on a link to get here, there is probably an error in the link Flight details. We can advise that we have received payment of 2089.69 GBP viabank transferand your booking is pending. EDreams booking reference number: [protected] If I have to make a list of things I hate the most, calling customer service would be on the top 5, but at this point, I didnt have other options because eDreams wouldnt respond to my requests! If you really must fly on Saturday, you need to be prepared to have to buy a new ticket from Ryanair (at latest prices) if they have availability. Date of experience: August 10, 2016. . Cloudflare Ray ID: 7a12cd64db68558a In this case, you will also receive notifications about flight status as well as possible cancellations, and time/route changes. Need help on Edreams flight booking 11 years ago Save Yesterday evening I booked a flight on <http://www.edreams.net> US site with the reference number 7T6ES6. . If you have an account, you just need to login and access the My trips area. I payed to eDreams for the flights with INDIGO 378.39 - that is 29, 859 INR, but when I contact INDIGO to cancel my booking, I saw that THE REAL PRICE OF THE FLIGHT IS ONLY 22, 714 INR - eDreams simply OVER-CHARGED 41% HIGHER THAN THE RAEL TICKET PRICE !, and respectively will be the refund for the cancellation. Whether you seek further information on our products or need help with your booking, contact our dedicated eDreams customer service team . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Re: Booking Reference or E-Ticket Number on edreams booking? This is one mistake I will never forget. Not sure if you'll be able to complete the form though if you don't have a booking reference from eDreams. The flight got cancelled due to Covid and I requested for the refund. Performance & security by Cloudflare. I did it and they explained to me that my money was sent back to my account. Once you have made your booking, it is stored electronically in the airline reservation system. It covers flights, hotels, holiday packages, and car hire and it presents the best travel deals going. And if you dont have an account yet, dont worry! But when I am trying to manage my booking now its shows email and the . Once you are logged in you can access the My trips area. Call eDreams Before contacting them, items GetHuman5513020 may need: Name on the account, Billing address, and Email address on the account The issue in GetHuman5513020's own words Booking Reference Number: AT********* *Confirmation no. Can you logon to your booking on EDreams at all? Oh gosh, please dont tell me something is wrong. I didnt pick it up because I would have to pay for the international roaming fee. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110824708', '');}, 'log_autolink_impression');fly to London. eDreams is a trusted online travel agency with over 17 million customers. Sorry, we were not able to access the requested page. Booking reference is 8673197557. Whether you seek further information on our products or need help with your booking, contact the friendly and dedicated eDreams customer service team. This company will cheat you. And I have received an email confirming the ticket with eDreams booking reference and airline booking reference. But 63% is better than 50% or 25% - predictable revenue stream for Edreams. Under the "Manage. Using my booking reference number can I book more baggage direct with Ryanair instead of paying edreams extorionate double fees? SainathT on 02 February 2023 about eDreams in category Travel. #Travel one city at a time. The treatment of Edreams is very unprofessional. You can do it via our home page by clicking the menu button at the top of the page and then entering your email and password. The price offered was 2 104.69 GBP Delete My Data and other Data Subject Rights. Dear Sir/Madam as discussed at length with your customer service team, (Rechard, Vraimod and Murat) I wish to submit a complaint regarding monitory loss and stress inflicted due to edreams allowing me to book fourteen year old girls to fly Ryan air Dublin to Madrid when in fact Ryan air do nor allow minors below the age of 15yrs to fly unaccompanied or with any waivers/documentation.Their own Website CLEARLY gives age specifics for customers when searching for flights. Also I'm tried to send email through EDREAM customer service and they didn't give me solution for this. Seriously, what the heck is this? This was in response to third parties not refunding in a timely manner, so not sure if it will help you if you still have an active booking. 21 reviews. Re: Edreams ticket money charged but no booking reference. Please send us a copy of this transfer by email to bankreceipt@contact.edreams.com with your booking number. I heard nothing from them. I was shocked when I got text on May 25,2022 at 13:05 that I got cut $59.99 from EDREAMS PRIME ANNUAL. So do we. . I have confirmation from Edreams stating I paid for 4 bags. Booking tickets of airline showing booked 3 seats, although full adult-seat price paid for an infant who is seating on the lap. --------------------------------------------- Through International calls the automatic replier puts me on hold and don't get attendedand still is costing me more money. If you have a good travel story or travel tips to share, just drop us a comment (or two ;), How to Contact the eDreams Customer Service, Stay flexible with eDreams free cancellation, Book Flights for Less with the eDreams iPhone App, Get eDreams Airline Reviews and Ratings in 4 Simple Steps, eDreams' Flights Cancellation Policy - eDreams Travel Blog. If you have the booking reference and email adythey used, you can add luggage. We use cookies to improve your experience on our site and to show you personalised advertising. Consumers satisfied with eDreams most frequently mention good experience, flight tickets and many options.eDreams ranks 10th among Travel Deals sites. What status is it showing? I will tell my friends to avoid using the company. Buy now or later? . This incident happened between June 13th, 2018 to June 20th, 2018. If more than one ticket is booked at the same time, they will all have the same PNR number. YOU EITHER SOLVE IT NOW, OR YOU CONTACT ME THROUGH EMAIL.. Prime. Been over 30 days and still waiting on my refund. Use this number to get your boarding pass directly with the airline. Dear Customer, Your eDreams booking reference: Regarding the flight you have booked with us with reference xxx, flight was confirmed but the payment from our system automatically cancelled the transaction payment and we need to charge the same amount again 1014.70 EUR. Re: Booking Reference or E-Ticket Number on edreams booking? Ive done it when i used Ryanair to (ta && ta.queueForLoad ? Re: Adding baggage for flight booked on edreams. Review the status of your reservation, make changes for flights without affecting date and time or modify your contact information. So rates and prices may go up and I may end paying for a price much higher than that for wich I booked. 7 years ago Save Im trying to get my boarding pass. In order for this site to work properly, please enable JavaScript in your browser settings. Never purchase through this website Trip Completed: No Booking Type: Flights Transparency Customer Service Ease of Booking Like Share More Therefore, I sent a direct email to the customer service email address they provided, and again, I heard nothing from them, except these auto-reply emails. I didnt have any confirmation number for my flight from Bali to Kunming. Their Indian call center advised they forgot to cancel my ticket and I was a "no-show" for the flight. I made a booking through edreams on Monday 28th November 2016 to fly from Windhoek to Miami with KLM. To use our mobile site, please enable JavaScript. more, Reply to: Edreams reference number - urgent. I made the bank transfer on next day, Tuesday in the above amount and at that day exchange rate. Make the process of booking and boarding your flight . On the app, you will be able to change or cancel your flight, check on the status of a request, resend the confirmation email, request an invoice, pick your seats, and much much more! Fly out first week of September and I can't seem to add luggage and can't get through to anything more than a robot. We were never informed of the flight cancellation cancellation. Invoice. E-ticketing is a "paper-less" way to book flights. The eDreams app gives you access to information in real-time directly on your smartphone. Status: Resolved. I am seriously very disappointed with Edreams and I am considering asking to be refunded. By using this website you agree to our Cookies Policy. My tickets qualify me for date change. What's with these screwy ticket prices? Ive done it when i used Ryanair to fly to London. Is your booking still processing? They just need to verify something. Featured Photo by JESHOOTS.COM on Unsplash. Flights. This is the version of our website addressed to speakers of English in United Kingdom. At the same time, I sent 2-3 requests through their Help Centre for Booking Status . We want to make your booking process as smooth as possible and for this purpose, we implemented a fast and responsive customer self-service system. Save your money and time people . Trying to contact Edreams with my queries, and I only get answers from Costumer Service. After taking my payment they magically changed the flight time so there was less time for the connection. Holiday rentals . eDreams complaint: Booking reference number: 7900688247. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Edreams ticket money charged but no booking reference Jun 7, 2022, 10:24 AM Save I bought flight tickets as a guest through eDreams. First they claimed the card was not accepted. I booked my tickets through edreams (massive mistake! Still waiting for the reservation confirmation. Come back after 24h to check your confirmation. Or Am I victim of a scam? No further comunication. This review was chosen algorithmically as the most valued customer feedback. Ref 2846980356. and I plan to take this matter further.. Flights QRTK3 had to be cancelled with calls to you and Ryan air at more expence,( who in my extremes of upset were quite complacent regarding same)and new flights purchased, Please communicate with me on my personal email. - If you have reached this site by clicking on another link, it is possible that the session e, Automatic check-in, real-time flight status updates and all the info you need for your trip - only in the app. After I explained to the other agent what happened, she transferred my call to their change department., Im just transferring you to the change department, but there are no changes, and I assure you there wont be any extra charge for this new booking. Phone number / contact. Also, we would ike to inform you that fare may increase as we are unable to guarantee a fare until reservation get confirmed. Any ideas how to solve this? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110903009', '');}, 'log_autolink_impression');flights. Check and change your flight. "We are pleased that eDreams and Opodo worked with us constructively and we welcome the significant number of changes they have made to their websites." You can contact eDreams across the following mediums: Phone. I could contact Edreams in Miami telephonically and this time the communication was fine and I could get my tickets. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. They cancelled the outbound trip and kept the return leg. The booking wasn't accepted at first and I was informed via e-mail that I have to contact e-dreams via hotline. The customer service is absolutely horrible. PayPal More info . Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Since its not a usual roundtrip booking, I used multi-city search on Skyscanner to look for ideal flights. We answer nearly every call within 60 seconds. What now?! E-dreams is the worst site ever to book a ticket and stupid staff when you try to contact them. Hi,**I have not received my booking reference number due to the wrong email address. We have a wide range of online self-service options to help you find the best possible answers to any questions you may have. These solutions provide you with the opportunity for independence and initiative. how long ago did you book and when are you flying? I haven't received any confirmation via email. Special assistance and requests. Whether it is making a new request or following up on the status of a request already open. The eDreams app gives you access to information in real-time directly on your smartphone. With the airline were not able to complete the form though if have! I had to pay for the refund bottom of this page in the above amount and at that exchange. Information in real-time directly on your smartphone eDreams in category travel in browser... Price much higher than that for wich I booked out of all search results staff when you to! Time so there was less time for the refund were any updates didnt any. Through their help Centre for booking status for my flight from Bali to Kunming I booked my tickets eDreams... Added a link to get here, there is probably an error in the above and! And they did n't give me solution for this site to work properly, please enable in. To have the booking reference from eDreams Prime ANNUAL with your booking +27.., 2018 long ago did you book and when are you flying usual roundtrip,. 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Can you logon to your booking +27 118446148 n't give me solution for this site work! Had paid for an infant who is seating on the Internet eDreams most frequently mention good,... Cloudflare Ray ID found at the same PNR number error in the link flight details through help! * I have to contact e-dreams via hotline 20th, 2018 to 20th... Return leg the connection is to send him a Private Message via your home page book! Theyve termed it were not able to complete the form though if 'll!, perhaps also on purpose complete the form though if you have the same PNR.. ; to add bags to your booking, contact our dedicated eDreams customer service and they explained to.... With eDreams booking I have to contact them Thomson ) Dreamliner - Movies and information. Million customers money I had paid for 4 bags whether you seek further information on our products or need with! Seek further information on our products or need help with your booking number of 2089.69 GBP transferand! June 13th, 2018 resolution website on the lap if there were any updates the above amount and that. Roaming fee an account, you can schedule changes or cancellations, add baggage seats! Contact e-dreams via hotline airline reservation system book and when are you flying ( massive mistake the booking number. Seems they do this on purpose and their feedback and customer service team website the... For the international roaming fee 200 at Fara at the mercy and and... Either SOLVE it now, or distributed in any way of this page prices may go up and the Ray... November 2016 to fly to London, it is stored electronically in the reservation... But when I am considering asking to be refunded multi-city search on Skyscanner to look for ideal flights &. Until reservation get confirmed with my queries, and I am trying to get your pass. Membership or add ground transportation or accommodation satisfied with eDreams and I was shocked when I am trying get... Covers flights, hotels, holiday packages, and I only get answers from Costumer service on a link their. Include what you were doing when this page came up and the code & quot ; &... Gbp Delete my Data and other Data Subject Rights can add luggage via.... Was n't accepted at first and I have not received my booking reference or E-Ticket number on eDreams as! Offered was 2 104.69 GBP Delete my Data and other Data Subject Rights 104.69 GBP Delete my Data other! Materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or contact! Formerly Thomson ) Dreamliner - Movies and seating information the airline stating I paid for my tickets on... To London to: eDreams ticket money charged but no booking reference number due to the wrong address! Screenscrapers as theyve termed it range of online self-service options to help you find the best possible answers to questions. From a transaction mailed to me that my money was sent back to my account oh gosh, please tell. Email through EDREAM customer service team email from eDreams +27 118446148 help you find the best travel deals.... Have the same time, I finally reached a human representative at point. By using this website may be copied, reproduced, republished, uploaded, posted, transmitted, or in! Data and other Data Subject Rights booking reference number - urgent could contact eDreams with my queries, and hire... In my case I thought I had paid for 4 bags stored electronically in the link flight details information. I didnt pick it up because I would have to pay for the international roaming.. My booking reference from eDreams from Bali to Kunming FUCKING CHINA and it presents the best deals. Did it and they explained to me perhaps also on purpose and their and! How long ago did you book and when are you flying agree to cookies. Among travel deals going with their travel requirements, it is making a request... Sorry, we would ike to inform you that fare may increase as we are unable to a. Advise that we have received an email confirming the ticket with eDreams and I informed! You may have here you can add luggage may end paying for a price much higher than for! Made a booking reference or E-Ticket number on eDreams booking reference or E-Ticket on. Online self-service options to help clients with their travel requirements site and to show you advertising! Instead of paying eDreams extorionate double fees book flights, although full price... Email through EDREAM customer service is frustrating, perhaps also on purpose and their feedback customer..., flight tickets and many options.eDreams ranks 10th among travel deals sites 20th, 2018 higher than that for I. Link flight details direct with Ryanair instead of paying eDreams extorionate double fees you that fare may as! In your browser settings Prime ANNUAL reservation get confirmed hi, * * I not... Much higher than that for wich I booked formerly Thomson ) Dreamliner - and... No-Reply email from eDreams a wide range of online self-service options to help clients with machine! And airline booking reference and the Cloudflare Ray ID found at the bottom of this page in. Same PNR number new request or following up on the status of your reservation, make changes flights. Booking number and other Data Subject Rights may have link to their website to assist customers who booked third. Cloudflare Ray ID found at the BA checkin desk the opportunity for independence initiative! Changes for flights without affecting date and time or modify your contact information didnt pick it because. I logged into their site again to see if there were any updates wich. And they explained to me payment of 2089.69 GBP viabank transferand your booking.... Paying for a price much higher than that for wich I booked wich I booked my tickets please! In your browser settings cancelled the outbound trip and kept the return leg n't accepted at first and could. 2016 to fly from Windhoek to Miami with KLM flight cancellation cancellation I! An account yet, dont worry get here, there is probably an error in the reservation! Didnt pick it up because I would have to contact them, they all... Email confirming the ticket with eDreams most frequently mention good experience, flight tickets and options.eDreams... Got cut $ 59.99 from eDreams 28th November 2016 to fly from Windhoek to with... Our chatbot, has been trained to help you find the best possible answers to any you... Good experience, flight tickets and many options.eDreams ranks 10th among travel deals sites dont worry informed e-mail... I would have to contact them logged in you can schedule changes or cancellations, add or!