To be frank, Lucas' warranty is one of the shadiest ones we've seen. Product Registration Thanks for purchasing Solgaard! If TJ Maxx is not going to honor warranties then they should not be affixed to items. Here are the most common issues that people complained about: A general complaint made by most customers is that there are no side and bottom handles on almost any Lucas suitcase. YOUR STORE. Foto de la maleta6. Our warranty covers against defects in workmanship and material, but we are unable to take responsibility for any damage that may arise due to normal wear and tear, cosmetic damage, misuse, accident, abuse, exposure to extreme temperatures, acids or solvents or mishandling including handling by third parties. Replacement products will be covered by the warranty equal to the length of time remaining on the warranty of your original purchase. Si le dfaut de fabrication est identifi,it luggage USA Ltd. se chargera de rparer ou remplacer votre valise ses frais, cependant la garantie ne couvrant pas les cots de transport, le consommateur sera responsable de tout frais de transport. So, indeed, you must contact the manufacturer and take up your issue with them. 0000002051 00000 n Although the warranty terms are pretty vague, heres what we could gather. You're covered by the Heys First Class Unconditional Warranty . Best Answer. To register your product warranty, please fill out the following information. 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If not field serviceable or if the product is located outside of such areas, all . Polyester fiber is a durable material and has excellent wear and tear resistance.. Essentially, they only design and sell the luggage, and the whole manufacturing process is outsourced. 6&@hfel 7 0000023286 00000 n DERICG an LadyScot, I would consider you to not only be insensitive bur rude based on the verbiage in your threads. Hull. Usually, the warranty is valid for five years. Lucas is also ranking right in the middle of the affordable range when it comes to its value. Luggage Factory is World's #1 Online Bag and Luggage Store, +6 Million Reviews. Please complete the Warranty Form below and a representative will contact you shortly regarding your claim. By Alexios Georgakopoulos | Last Updated October 17, 2022. For any warranty request please send an e-mail to info@inusaluggage.com to obtain information and/or a return authorization number. The main compartment is very roomy because the suitcase is expandable, and it comes with tie-down straps. Its neatly organized with quite a few inner and outer compartments, and it comes with a separate hanging cosmetics pouch and a separate documents folder. Are IT suitcases any good? Below is an explanation of the warranties offered and links to products that are covered under each of those warranty levels.. Heys 10 Year First Class UNCONDITIONAL Warranty. Thursday, Mar 2 - Monday, Mar 6 . If the customer wishes to buy a low-cost product, a credit note or gift card for the difference shall be provided. Another great option is the American Tourister Belle Voyage 21-inch carry-on (full review over here). The Lucas Ultra Lightweight carry-on tips over when packed full with the expandable zipper open. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Airline damage, transportation damage, accidents, and regular use arent covered. The exchange conditions listed above apply unless any amendment is accepted in writing by BORG Automotive A/S. For international customers, warranty goes into effect from the date of purchase. trailer Return to Store . We strive to help you find the perfect gear,backpacks, suitcases and travel items to fly comfortably and travel the world! Si Ud. The great thing about duffel bags is that they arent only meant to be taken on flights. Both are the cheapest materials on the market and also the least durable. * See Privacy Policy Make sure you retain you proof of purchase for warranty purposes. When a company has so many luggage brands under its wing, its not always a great sign. Use three numbers that are easy for you to remember. Its closest competitor is the It Luggage World's Lightest 3-piece luggage set, which weighs only 13.8 lbs. If you want to take them on the train, or even in your car, they can be a great option and not take up too much space. The store managers recommendation was for me to file a claim against the airline. Si ocurriera dao mientras se est bajo cuidado de personal de aerolneas o de otro transportista habitual, es su responsabilidad realizar un reclamo inmediatamente para que el dao pueda ser revisado por el transportista. Everything on the main compartment is kept in place with the help of a couple of tie-down straps. There is no need to register to validate the warranty. About the Shop. Hardside Luggage Set, Created for Macy's $620.00 Sale $299.99 Any tech-related components, including but not limited to USB . Shop Luggage. It is fabricated from durable materials, and is an excellent addition to your wardrobe, this case comes with an 3-piece hard case, which gives you complete control over your belongings. It luggageUSA Ltd.garantie que le produit ne prsente aucun dfaut de fabrication pour une priode de 10 ans partir de la date dachat. The cost of return shipment post-repair will be borne by it luggage. Tripsavvy. Out of all the companies we researched, Lucas has one of . Phone: (888) 239-4392. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Many of today is polycarbonate luggage. We recommend that you register your luggage within 90 days of purchase to verify ownership. They have luggage thats built to be flexible, yet to take any adventure for small and large trips alike. T.J. Maxx - I am complaining about clearance price item, T.J. Maxx - shady practices-poor customer service. Our retail partners and service centers are always at your disposal for warranted or non-warranted repairs - the latter done at an appropriate charge. Luggage has being devoted to creating ultra lightweight luggage even before the airlines began charging fees for checked baggage. As said before, the most common luggage warranties are between 3 to 10 years but some manufacturers are so confident about their luggage quality that they offer unlimited or lifetime . The company has many other brands, like Ciao, Pathfinder and Andiamo. The interior is nearly identical to the Treadlight, so expect to get a spacious main compartment and a couple of pockets to fit your belongings. If you would prefer you can submit details by either clicking on the help icon in the lower right hand corner, or you can send us your details in email tosupport@ricardobeverlyhillssupport.zendesk.com. Copyright 2007 - 2023. 0000000816 00000 n Lucas Designer Luggage Collection Durable Softside Expandable Suitcase Black New $125.00 $104.55 shipping or Best Offer Lucas 2 Pc Expandable Spinner Stackable Colorful Luggage 28" & 20" $139.99 $39.99 shipping or Best Offer SPONSORED Lucas - Lightweight Pattern 22"Duffel Bag - Short Travel Suitcase with 2 Rollers $59.99 to $69.99 Was: $109.99 0000001186 00000 n . I had to use duct tape to keep the luggage secure for the return flight. If you don't wish to register, the applicable standard warranty automatically goes into effect from the date of purchase, regardless of . It is next to impossible. General Inquiries: customerservice@ful.com. Robustness also another good point of this collection. Our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers. Overall, the suitcase is the best one that Lucas has to offer. 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