5.3 You must follow any of our, or the train operators, instructions when using a Railpass when making a journey and you must let any driver or other member of staff of the train operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper format ticket (as the case may be) at any time during your journey if asked to do so. MetroCard is a smartcard for public transport tickets. (b) We accept payment with all major debit/credit Cards (excluding Amex). They are valid in the following formats: 4.2.1 one week (Railpass Young Person Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and can also be purchased from a Merseyrail TVMs in paper format and will be valid from the date specified at purchase; 4.2.2 monthly (Railpass Young Person Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; and. If you buy it on the bus, at a Merseytravel Centre or PayPoint retailer, your ticket will be available immediately. 05 March 2023. Please call 0151 330 1000 to check. Keep your receipt or email confirmation as proof of purchase. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. The personal data you provide us in relation to the Railpass and on the Merseytravel Website is subject to our Fair Processing Notice. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and. By purchasing and using a Solo Ticket you accept these Terms. Your ticket activates on the day you first use it. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Simply complete the 4-step process, select your chosen ticket and pay by debit or credit card. 7.3 You will need to provide us with a completed Term Time Railpass Application Form and a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Adult or Young Persons Term Time Railpass. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. You can also visit a Merseytravel Centre from early August to buy your ticket. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Railpass Term Time Ticket will be valid are suitable for your journeys. You can now buy a 1 day, 3 day or weekly ticket. Wait for the green light to show and then take your seat. Merseytravel Centres stock only local tickets. Failure to notify us on completion of an apprenticeship shall constitute a misuse of the Solo Ticket and will be subject to any sanctions referred to in clause 8 below. If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. This fee is to cover the card production and distribution costs. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. Acceptance of your proof of age is at the sole discretion of us, the retailer or the bus operator. 7.4 You can purchase Solo Adult Annual Tickets from any Merseytravel Centre. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. If you only travel by bus 06 Day Solo Ticket Weekly Solo Ticket 4-weekly Solo Ticket Term Time Solo Ticket Annual Solo Ticket quoting your order reference number to let us have the correct details. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. 4.4 The Apprentice travel discount card is available from the point of purchase for 12 months, or until completion of the apprenticeship, whichever comes first. 1. More about Merseyrail Only Railpass here. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. Over 60s; People with Disabilities; The . You should receive your ticket within seven days. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). (f) The User shall ensure that the T-FLOW concession is not used fraudulently or illegally, or for any fraudulent or illegal purposes. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. 3.3 If your journey crosses the Merseyside boundary to Cheshire, Halton, Greater Manchester or Lancashire, that part of your journey is not covered by the SoloTicketand you will be subject to additional fares from the point you leave Merseyside to yourfinal destination. This clause also applies to accidental destruction of a Railpass. 4.5 The term time dates for each academic year can be found on the Merseytravel Website. Back; Bus; Rail; Tunnel; . See page 13 for more details. 14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. Monday- Friday before 8pm during term times only. We aim to have normal service resumed as swiftly as possible. The quickest and easiest way to buy your first Solo Adult or Young Persons Solo ticket is via our. 1.3 These Terms were last updated in December 2020. We aim to have normal service resumed as swiftly as possible. Check the date. We will let you know at least 14 days in advance of our stopping the services and will refund any sums you have paid into your Account. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Mersey Tunnels Concessionary Travel Scheme Application pack. Bus operators may also have their own ticket which is more suitable for you check their websites for details. 6.2 There is an initialone offactivation fee for Merseytravel Smartcards, the cost of which is listed on the Merseytravel Website (subject to any activation fee increase that we may determine from time to time). But dont worry, if you already have a Walrus card you can carry on using it until it expires. 7.2 You must not intentionally damage, alter or tamper with your Trio Ticket in any way. The Solo Adult Annual Ticket will also specify its date of expiry. Place your MetroCard on the card reader next to the bus driver. The MetroSmart website allows you to buy a range of Solo or Merseyrail-Only tickets online. 5.5 All travel you make using a Solo Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. 02. We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the agreement. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. Your ticket will be checked and the refund calculated. But. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Simply follow the registration process and enter the last 8 digits of your Walrus smartcard number. Yes, you can use your Solo Term Time Ticket within the Merseyside area, but your ticket wont be valid for travel in Lancashire, Cheshire or Halton. For foreign vehicle licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. , quoting your order reference number and our team will investigate. (d) Merseytravel shall use its all reasonable endeavours to dispatch a Fast Tag within 30 days of receipt of an Application. They may be bought as tickets valid for:4.2.1 one week (Solo Young Person Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.2.2 four weeks (Solo Young Person 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it; and4.2.3 an academic term (Solo Young Persons Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term. There is no activation fee applicable for a replacement Apprentice Travelcard.11.3 We will replace any remaining validity of Solo 4 Weekly Tickets and Solo Term Time Tickets on your replacement Merseytravel Smartcard or Apprentice Travelcard (provided that it has been reactivated in accordance with clause 6.3). 9. (k) You must travel through an attended Toll Barrier lane to activate the free journey. (i) The concession must only be used by the concession holder. 6.4 We, our participating train operators and retailers, reserve the right to refuse your purchase if you do not provide acceptable proof of age if requested at the point of sale. 11. MetroCard is a contactless smartcard for public transport tickets. 7. They are held on Merseytravel/Metro Smartcards with the exception of term time tickets. I bought a ticket at a Paypoint retailer/rail station/Merseytravel Centre but it is not showing on my recent purchase history? Merseytravel's Tickets for Young People Aged 5; 2018 Great Britain National Rail Passenger Operators; Arriva Trains Wales 60Th SA; Compliance with Condition 4 of the Passenger; Wales Route Specification; Wirral Line Cover - Jun 2017 Rail Covers 31/05/2017 15:15 Page 1 Our public transport guides showing bus routes and rail stations may also help you plan your journey. Following receipt of this information, we will hotlist the card preventing further usage. Terminating or Ending This Agreement(a) You may contact us at any time to end the contract for the Fast Tag and close your account, but in some circumstances we may charge you certain sums for doing so, as described below(b) If you are ending the Agreement for a reason set out at (i) to (v) below the Agreement will end immediately and we will refund you in full for any balance still on your Account. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. Term Time Ticket dates are agreed with all Local Education Authorities across Merseyside. We will refund a Term Time Ticket in line with our refund policy. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. . I applied for my Solo Term Time Ticket online, when will I receive it? Following receipt of this information, we will hotlist the card preventing further usage. 1.3 These Terms were last updated in November 2020. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. More about. We are sorry for any inconvenience caused. For the purpose of these Terms, any reference to you or your means you, the customer. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. The MetroSmart website will only show your online ticket purchases. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. When you buy your first smartcard you will receive a MetroCard. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. One Day, One, Three or Five Day Bundle, Weekly & 4-WeeklyJust pay for your ticket with cash or contactless payment.Term TimeJust pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. You may also wish to give your card a user name. 5.5 All travel you make using a Saveaway Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. 4.5 They may be bought as tickets valid for: 4.5.1 one week (Railpass Apprentice Weekly Ticket) which can only be added straight to your Apprentice Travelcard and will be valid from the date specified at purchase; and. 5.2 To use a Saveaway Ticket, place the Merseytravel Smartcard on the ticket machine, show the paper ticket to the bus, rail or Mersey Ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. The Apprentice Travelcard for 19 - 24 year olds The Apprentice Travelcard means young people enrolled in apprenticeships can get half price on train travel across Merseyside when buying weekly and monthly Railpass tickets. I bought my Solo Term Time Ticket online and it looks like my payment has been taken twice, how can I get a refund? We may not agree to this and in most cases we are unable to transfer or assign the Fast Tag to another person or third party. Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. Who should I contact with any queries? Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. You or your means you, the customer not eligible for replacement or a partial or refund. Then take your seat carry on using it until it expires you may also wish to your... 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