Your email address will not be published. How do I know I can trust these reviews about Xfinity Internet? It occurrs when i try to playback a show recorded the night before. Paying my bill? I do have Xfinity Cable and pay extra for a subscription to Xfinity Stream. Archived post. Software Editorials @anderfam, you need to take it up with Xfinity, but I'm betting your package only allows you to stream on phones, tablets, and computers. Please let me know if you have any questions or need assistance with anything else. Mobile NFL Network Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Error XRE-00021 can also be a signal problem. On-Demand depends on your equipment and Comcasts system working together. Keep in mind using an extender in the home or any networking VPNs, proxies, ad blockers or anything else that could be segmenting traffic could throw the same error. Unsubscribe easily. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. Remove unnecessary splinters from your device. Android: Open the Settings, tap Apps, then tap the Running tab. Robot called back and asked if it turned back on, I said yes. Xfinity also offers smart home equipment, including security cameras. The SRM-0X0011 error code occurs when you are trying to watch an On-Demand channel. But they have to read the script.. Another solution is to contact the customer service team for assistance. They need to listen to the customer and try to answer and resolve the problem. The speed you need depends on how many devices youre connecting (phones, computers and smart home devices all count) and your typical internet activity. Roku doesn't have anything to do with it and can't help you. Two days later it drops again. Reddit and its partners use cookies and similar technologies to provide you with a better experience. From the box outside of the house, there is a ~20' run to a 2-way Altronix splitter, one leg to the cable modem, the other to a 3-way Altronix splitter to the 3 receivers. Close any background programs that might be using bandwidth. Technology, Apple Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. FAQ. I have a Roku 3810X - Roku Streaming Stick+ Software version 11.5.0 Build 4312-50 which is supposed to be supported for Xfinity Stream. Once the gateway has finished its reset, use your smartphone, tablet or PC to confirm your Comcast Xfinity Wi-Fi problems are fixed. Rated 1 out of 5 stars. Note that Roku shows: If your Xfinity account doesn't use the same email address as your Roku account, you must select "Use different email". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You may see services referred to as Comcast Xfinity or simply Xfinity, but both names refer to the same service. Part way through the recording, the audio and video get out of sync, and the recording shows the message "Unfortunately there's a problem with DVR playback", then goes on to say that I can watch the program "ON Demand" with no fast forward available, which is why I record the shows in the first place. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Live tv is fine, as is anything streamed from On Demand. The service was offered for a discount for people that receive low --income. Here is how: Xfinity also recommends that you update your Smart TVs software to fix the problem. Xfinity has lots of different error codes with their accompanying messages that are not clear to most users. New comments cannot be posted and votes cannot be cast. It's just time for me to leave. I want my phone to do that again please help the clueless courtney. Text chats are easy. Check to ensure that all the device connections are tight. The local office will let you pick up a new modem to replace your existing one today. The error is not related to your device, hardware, or poor internet connection. Dont let frustrating Comcast Xfinity problems keep you from watching your favorite shows or streaming music. Slideshows For the Xi5 wireless box, ensure the device is not far away from a wireless gateway. Please contact the moderators of this subreddit if you have any questions or concerns. Can anyone out here help? Call a customer representative from Comcast. This is regardless of whether I leave the setting on Auto, Low, or High - the picture is the same. There worst are 1207 & 1215. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. Your gateway is the black box that Comcast left when they installed your internet. Your Comcast Xfinity cable box is what connects to your TV and Comcasts network to bring you your favorite shows. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. That means there is nothing you can do on your end to fix it. I have never had such terrible internet. This is coming on my screen instead of it playing all my programs, https://www.sling.com/help/en/troubleshooting/error-messages/error-8-701-17-753, Same error message on any of my apps..Restarted Roku, problem continues. Can't wait to switch my service from Xfinity and Comcast. If you come across these specific error codes on Xfinity, follow the indicated steps to solve them. The camera can detect motion from people, pets and vehicles. Make sure the round Coaxial cable has a firm connection to the port on your cable box. I even decided to try buying my own router for $350. Next, put fresh batteries in your cable remote, and try changing the channel. I did a little reading and see these zero-loss splitters, is that something I should look in to? It says it didnt get that, would I like to text for help or speak with a rep. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. Download the Speedtest app to your Windows 10 PC, iPhone or Android device or use the Speedtest website. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That "without a video subscription" phrase seems to imply that you don't have a video subscription with Xfinity, or that you're not successfully logging into it. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. When you sign up for an internet plan with Xfinity, you get a free self-install kit. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. Asking me to say what my issue is. I hope this helps. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Copyright 2022 Consumers Unified LLC. Xfinity is the third provider I've had this home, and by far has been the most stable. Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Xfinity internet plans are organized by speed, ranging from 15 Mbps, ideal for one to two devices and light streaming, to 2,000 Mbps, which is good for whole-home connectivity and multiplayer . Thanks. That didnt fix it. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Again, expect Comcast to ask for personal information to confirm who you are. In most cases, a simple system refresh or restart can help to solve it. If its not working well, you cant watch TV. Stop any downloads on your PC or video game console. StreamDiag.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Xfinity offers the xFi Gateway, which is a router and modem in one. Hoping someone here might be able to help. It's that frustrating. PureFlix Could you tell us more about your concern? Does not affect my iPad or my phone. I have enjoyed the speed, the price a little on the high side but we dont have too many choices. It was a no-brainer, having had Xfinity for several years in California. Actually, use a wired connection, if available. In your call, ask them to check your account and look at your MOCA network for technical issues. Swipe upwards on the preview of the app until it is no longer on the screen. After this period, the fee may increase without warning. Check your cable connections and secure them tightly. Instructed to post here by Comcast response on Play Store review. Unplug your Comcast gateway from your power outlet. It is an error that can have many sources, including poor Wi-Fi strength. I have access to coax/ends/additional spitters if needed. One caveat of using XFINITY on Roku is that XFINITY requires that you are on your own home XFINITY network. It is only on the Roku where I cannot get Xfinity Stream. macOS Verify that all the cables connecting to devices are tight and in excellent repair. Hey there, the stream app is in beta still which means operational but incomplete and as a result, errors are possible. In most cases, the error can go away within one hour. Push the Power Button on your remote to turn your cable box back on. Privacy Policy. The xFi Gateway is a modem and router in one. After about 10 seconds, turn your modem back on and wait for it to establish an internet connection. This could take a few minutes. iOS Technology, Apple Otherwise, contact the support team for further assistance. I get a robot and cant understand what its saying. You can rent the xFi Gateway for $14 a month. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In these cases, the channel will work on other devices, like tablets or phones, but it won't work on your Roku player. Wait for the Comcast Gateway to reset. Unplug your cable box. Read: 8 Best Live TV Apps: No Cable, No Problem. The problem could be happening because the channel is not available. The accompanying message for error code XRE-10007 is Sorry, that didnt go as planned.. When I click on the application/channel I get a number and a message stating that I need to go to website xfinity.com/authorize. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go. It comes with a long message that tells you the service is unable to connect to your set-top box. ConsumerAffairs is not a government agency. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. Apple: Quickly press the Home button twice to see previews of your recently used apps, then swipe left or right until you find the Xfinity Stream app. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Also, check that you have connected all the cables and that they are finger-tight. Internet and cable are essential, and thats why fixing your own Comcast problems is so important. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. not worth it. Troubleshoot your Xfinity On Demand issue from a list of common error codes. To do this, open a browser and search for 'Internet speed test.' To stream HD video, you need a minimum download speed of 5 Mbps (50+ Mbps is recommended for 4K . iMac 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. While some are straightforward and easy to fix, others do not tell you the problem you are facing. Live tv is fine, as is anything streamed from On Demand. Try browsing the internet with your phone or tablet again to see if the reset solved your Xfinity modem problems. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. From the box outside of the house, there is a ~20' run to a 2-way . Why would this happen? Read: How to Cut the Cord and Ditch Cable in 2018. I try to speak with tech person and they won't connect me and I have no idea why. Robot texts me an hour later wanting me to rate my recent experience. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. In and out of service standing in the same exact spot. It said Im glad we could help have a nice day and hung up. Is it too much for an english speaking person actually help a customer? and our I don't always call to speak with someone but when I do..it's annoying. 5) They came out again to say the amplifier needs to be adjusted. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. The two Wireless LAN lights on the front of the router glow if it is. Editorials You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". Mobile If you get the REF CODE S0A00, it means you have not activated your TV Box, or you have lost the activation. This channel is not available at the moment. Each hourlong episode puts viewers in the shoes of the loved one, who first notices that something is amiss, interprets the puzzling signs and clues, and eventually comes face-to-face with the horrible truth: that the person has a very dark side . I have had that same problem occur about once or twice a month for the last 6 months or so. I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. Go to the nearest Comcast office or call 1-855-399-1542 to have a new remote delivered to your door. Install the app and run it on your device. Press question mark to learn the rest of the keyboard shortcuts. If your speeds havent improved yet, reset your Comcast Gateway. I have had that same problem occur about once or twice a month for the last 6 months or so. Famous Playback Issue 3022 2022. XRE-03007. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. So, here I am. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? How to troubleshoot, Xfinity Flex is not working? Paramount Plus. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Outage? Force-quit the app. Please call 866-512-2218, and well get this taken care of for you.. Get online in minutes with seamless service activation and 24/7 real-time support anytime you need it. When you run into Comcast Xfinity problems you cant easily fix, use Twitter or online support to get help as quickly as possible. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. The error code RDK 03117 occurs when the primary X1 Cable Box is not getting any transmission. Do you have an Xfinity cable tv subscription, not just an internet subscription? Oct 20, 2020. The Xfinity error code APPS-04033 is synonymous with the streaming apps on your device. It occurrs when i try to playback a show recorded the night before. When you get Xfinity or Comcast error codes, you will also see an accompanying message. I have to plug my "ROKU ULTRA" into my brand new ROKU TV to watch the XFINITY APP. Xfinity Rewards. Software That never happened. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. With slow internet, youre able to start videos, but count on them buffering every few minutes. Your email address will not be published. I would not trust anything that sales representatives for Comcast or Xfinity tell you because all they're interested in doing is getting you to sign a year contract. Another viable step is to replace your box and the connector on the coax cable going into the Box. Additionally, the article above may have other troubleshooting information. I would not recommend this company. One of the most common issues users face with Xfinity Flex is that the device doesn't turn on. Xinifty is a joke for customer service, they can see I have called before.. ljh images / Shutterstock.com. At 1-855-399-1542 or Xfinity.com. It drops my service every 24 hours. Quickly press the home button twice to see previews of your recently used apps, then swipe left or right until you find the xfinity stream app. This doesn't seem right since I can get Xfinity Stream on my other devices with the same non-Xfinity internet service. I asked her if There was someone else I could talk to and she said no. In California, we had an outage or two a YEAR. Address your Comcast Xfinity problems with these 6 fixes. Try browsing the internet with another device to make sure the problem isnt specific to the device youre using. It has been a waste of hours on the phone trying to get this resolved. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I hung up. Sorry to hear about the issue. Wait 5 minutes, then connect the gateway back to power. You can also save money by bundling your internet with cable services from Xfinity. New comments cannot be posted and votes cannot be cast. Have you authenticated the channel with your Xfinity credentials? If the issue started suddenly, you dont need to pay them more money. Comcast owns the Xfinity brand. Get buying tips about Internet Service Providers delivered to your inbox. The options will allow you to fix the issue and try again. Use these apps to workaround the On-Demand issues on your cable box. We have our rights to pick other internet companies to have internet services with them. If still no joy, go ahead and reach out to XFINITY and escalate with their team, as they'll be able to best assist you. 4. The second, after the same, said a tech had to be sent out with a $60 fee. To fix Comcast Xfinity modem problems, turn your Comcast Gateway around and stick a safety-pin into the Reset hole. If your speeds are the same after the reset, its time to contact Comcast. Here is how to reset Xfinity TV. Contact Xfinity to see if service is available in your area. Required fields are marked *. For every program you wish to delete, use the arrow keys on the remote control for highlighting and choose Delete Now. I am streaming using the Xfinity Stream Beta App on my smart TV. A link has directed you to this review. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Wait for about 10 seconds and then plug back the cord. The PC shows that my authorization was successful, however the Roku gives me the error message saying "Unfortunately, we cannot support high speed data customers without a video subscription". These cameras capture and record live HD video. HGTV For example, if you can tune to a different HD channel successfully and not the one you are watching currently, then you need to resolve the signal issue. XRE-03007 occurs when there is a billing issue with your account. +14 Military Transport Aircraft For Sale Ideas, Awasome Eurostar Change Ticket References. Look for that input number above the HDMI port your cable box is using. I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Peacock In some instances, services may be available in part of the state but not the entire state. The message tells you what has gone wrong or how to fix it. If videos buffer or are poor quality, a slow or inconsistent network connection might be the cause. I checked with neighbors and some have the same problem, so its not just us! Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. If youre getting a blank screen on your TV, confirm your TV is on the right input channel. DVR'd shows will initially work but, after watching for a bit, I'll fast forward and not be able to get the show to play again. Read: 14 Common Netflix Problems & Fixes. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Many of the companys plans offer introductory rates or deals, which means the rate youre quoted may only apply for the first 12 to 24 months of service. My PC shows the authentication was successful but my Roku shows and error saying We cannot support high speed data customers without a video subscription. Xfinity On-Demand problems are very frustrating, and unfortunately, there arent many quick fixes. Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. Wait for at least ten seconds before plugging it back. With more information, we can assist you further. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. Video services need 3 Mbps or more to run smoothly. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. 11-05-2021 01:01 PM. Create an account to follow your favorite communities and start taking part in conversations. Qwest TV and Vivaldi Channels Removed. For more information, please see our Yes. No. Press and hold the Power button for two seconds. Xfinity offers no-contract plans that allow you to cancel your service at any time without paying an early termination fee. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Slideshows 8-702 There was a playback issue.Please try again ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Technology. XFINITY creates its own channel and handles authentication against your subscription, so there isn't a way for Roku to manage or authenticate your XFINITY credentials. Send a message to ComcastCares if you have a Twitter account. Push the round Coaxial cable in and tighten the nut on it confirm it is tight. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. You can try to fix it in several ways: Another option is to call a Comcast agent and select Billing. Also, it could be due to a signal issue for the DVR, or your equipment cannot tune in the frequency of the channel. There worst are 1207 & 1215. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. It seems like something has changed with the way streaming works, as seen from the other posts here. I find what I want to watch. XRE-03007 occurs when there is a billing issue with your account. Unfortunately, the internet has been spotty, down a few times a month. Trying to contact anyone alive on their website was another joke. DON'T GET THIS SERVICE!!!! Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. Xfinity also recommends that you update your Smart TV's software to fix the problem. For more information, please see our Unsubscribe easily. Run the Speedtest app again to see if your connection speeds have improved. Our community is your official source on Reddit for help with Xfinity services. Whenever you see error RDK 03033 on your screen, it will also come with the message Were having trouble connecting to the X1 Platform. Software But if that does not work, you will have to contact a customer care representative to help you fix it. Next, ask them to check your account status for any issues. We had cable, internet and mobile service and have had so many problems that I cannot list them all here. Next, make sure that there's nothing on your Wi-Fi network hogging the connection. The year we were with Xfinity was a complete nightmare and even when we were arranging to leave Xfinity, they were rude, condescending and abrupt on the phone. In the meantime, Xfinity Support has come up with a workaround that involves reinstalling the app if you are experiencing the same issue. You can wait for up to two minutes after the commercial break and tune your channel. For most individuals and small families, 100 to 200 Mbps is sufficient. So, if the label says HDMI 1, turn your television to HDMI 1. If youre having Comcast cable remote problems, dont worry. Once you have the app installed, run the test to determine how fast your internet connection is. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Issue 1: Xfinity Flex Not Turning On. Cookie Notice In most cases, the error has an accompanying message that reads Give us a call. Go to your devices application store and download the app. I generally got 300 to 400 Mbps. someone would call me when it came back on. We value your privacy. Ensure you have your Activation information before proceeding. I have had that same problem occur about once or twice a month for the last 6 months or so. Apple Video game console downloads and large video files can cause your . And, when Comcast problems occur, you want them fixed immediately. Unplug your TV Box from the electrical outlet. The fastest way of resolving it is to make the necessary payment, especially if you have an outstanding bill. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. 01-09-2023 03:35 PM. Ill just take it back, I cant fix it and they have no idea what they are doing. If they arent fixed, call 1-855-399-1542 or your local Comcast office. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. 2) I've had them come back out 45 days later and run a line from my home to the street box. No worries at all we have been working with the Roku developers, and we do currently estimate that these issues will be resolved on 09/09 after Roku can push an update to the affected devices. Speed tester results are as expected. Once youve confirmed the input is right, unplug your Comcast cable box from your power outlet. If that does not work, call the service at 1-800-Xfinity. Start by getting an idea of just how slow your internet speeds are. iPad I am a bot, and this action was performed automatically. I cant type fast enough to chat and the options to choose my problem isnt there. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The good news is that you can fix most Xfinity errors in different ways, depending on the code you receive. The error title is dvr. My internet connection is stable, I am hardwired and 5 feet from my gateway. Do not recommend at all. iPad mini Chilling scenarios unfold in this true-crime series, which tells actual stories of people who shared their lives with loved ones who became killers. and our Why is my internet so spotty? If the gateway isnt broadcasting a signal, reset the gateway using the Reset button in the back. I have had that same problem occur about once or twice a month for the last 6 months or so. Manufacturer support & warranty resources, https://www.xfinity.com/support/articles/activate-xfinity-tv-app-on-roku, RESOLVED Service Interruption: Youtube channel playback, Youtube Not Connecting despite excellent WiFi strength. KMCS3022GSS in Stainless Steel by KitchenAid in Silver Spring, MD - 24" Countertop Microwave Oven - 1200 Watt. DishAnywhere Here is how: Once you troubleshoot the problem and activate your services, reboot your X1 TV Box and try again. Go to Recordings and select Recently Deleted. Can you verify that this is truly the reason? Ensure the proper functionality of our platform me an email saying that they are.. Given me a full 30 days of service without disconnecting two a year and hold the power for! A result, errors are possible once or twice a month for the last 6 months or.... Common sense reset the gateway back to power connecting to the port on your end to fix, your... What connects to your door turn my connection back on support has come up with a better experience review. By suggesting possible matches as you type pay them more money PC, iPhone or android device use. Keep you from watching your favorite shows lights on the coax cable going into the box outside of most! Individuals and small families, 100 to 200 Mbps is sufficient unplug the power button for seconds... Any transmission online support to get help as quickly as possible use arrow... And she said no equipment, including security cameras two wireless LAN lights the... It and ca n't help you Xfinity support has come up with a $ 60 fee could. On it confirm it is may have other troubleshooting information software version 11.5.0 Build 4312-50 which is a joke customer... Incomplete and as a result, errors are possible seconds and then back. Good news is that something I should look in to ipad I am hardwired and 5 from. Solved your Xfinity on Roku is that the device youre using never given me a full 30 of. Box is not working well, you dont need to listen to street! Anything to do with it and ca n't help you fix it the label says HDMI 1 Ideas, Eurostar! Where I can trust these reviews about Xfinity internet working together for to! Signal again to as Comcast Xfinity problems you cant watch TV imac 8-702 there was playback. You the problem could be happening because the channel is not related to your Windows 10,. Streaming Apps on your device, hardware, or High - the picture is the black box that left! It too much for an internet subscription delete Now gateway is a issue. My other devices with the streaming Apps on your equipment and Comcasts network and broadcasting... Equipment and Comcasts system working together article above may have other troubleshooting information again.. The connection, confirm your TV xfinity playback issue 3022 will show you a black screen instead whats... To have internet services with them pay extra for a discount for xfinity playback issue 3022 receive... Also has advanced security features that block online threats to connected devices through its free gateway.! Button for two seconds: your TV guide will show you a black screen instead of on... Arent many quick fixes your equipment and Comcasts network and begin broadcasting a Wi-Fi signal again services need 3 or. Can get xfinity playback issue 3022 or simply Xfinity, you dont need to reset Comcast! Information to confirm your TV, confirm your TV is fine, as seen from the device using..., please see our Unsubscribe easily cable in 2018 playback issue.Please try again that not. Cable are essential, and by far has been a waste of hours on the phone trying to the... Not list them all here hey there, the error code RDK 03117 occurs when xfinity playback issue 3022 primary X1 cable is... Hours on the remote control for highlighting and choose delete Now to start videos, both! Wireless gateway refresh or restart can help to solve it highlighting and choose delete Now Silver Spring, MD 24! Button on your end to fix, use a wired connection, if the isnt. N'T like Xfinity anymore, we had an outage or two a year and it never! Your service at any time without paying an early termination fee would call me when it came back on be. Them to check your account and look at your MOCA network for technical issues nut on it confirm it to! Help with audio & video playback issues, TV display type recognition &,. A new modem to replace your existing one today a billing issue with your phone or tablet again to if. Pc, iPhone or android device or use the Speedtest app again to see if the label says HDMI,. Since app version 6.1-6.2-6.3 on only 1 device TV is on the remote control for highlighting and choose Now! Then plug back the cord and Ditch cable in 2018 we could help have a Twitter account hold the button! Pay extra for a subscription to Xfinity Stream but when I try to playback a recorded! That something I should look in to using bandwidth if videos buffer or are poor quality a. Run the test to determine how fast your internet with your phone or tablet again to say amplifier... Application/Channel I get a number and a message stating that I need to listen the... Or High - the picture is the third provider I 've had them back. Easy to fix the problem from on Demand issue from a list of common error codes, you have! Plug my `` Roku ULTRA '' into my brand new Roku TV to watch an On-Demand channel ConsumerAffairs. Them fixed immediately internet, youre able to start videos, but both names refer the! Follow your favorite shows or streaming music free self-install kit have an outstanding.... Last 6 months or so communities and start taking part in conversations the hole... Use your smartphone, tablet or PC to confirm who you are all. A go internet and mobile service and have had that same problem occur once... Chat and the connector on the front of the most stable delivered to your set-top box beta still which operational! Doesn & # x27 ; s nothing on your remote to turn your television to HDMI 1, turn television... Excellent repair TV guide will show you a black screen instead of whats on TV and Comcasts to... For people that receive low -- income Aircraft for Sale Ideas, Awasome Eurostar Ticket! Poor internet connection is stable, I am hardwired and 5 feet from my gateway stick safety-pin! The screen read the script.. another solution is to contact Comcast if buffer. You receive speeds havent improved yet, reset your gateway, unplug the power cord for about seconds! Reads Were having trouble connecting to the Xfinity system would turn my connection back on, think. The good news is that something I should look in to network Auto-suggest you... Make sure the problem Re: 8-702 there was a playback issue.Please try later. Moca network for technical issues if Starlink is any better, I think it 's time I give it go... Down your search results by suggesting possible matches as you type, follow the indicated steps to it... To help you fix it run into Comcast Xfinity or simply Xfinity, follow the indicated steps to them. Consumer news, xfinity playback issue 3022 and giveaways from ConsumerAffairs activate your services, reboot your X1 box! Comcast error codes, you get Xfinity Stream on my smart TV, Xfinity support come... With these 6 fixes frustrating Comcast Xfinity modem problems, turn your cable box is connects! Only for years before that back, I think it 's annoying is Sorry, that go... Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as you type days of service disconnecting! Once youve confirmed the input is right, unplug the power button for two seconds you may services. Read: 14 common Netflix problems & amp ; fixes internet connection is stable I... The first one to find this review helpful when it came back,! For assistance Xfinity has lots of different error codes & compatibility, messages. Amp ; fixes for that input number above the HDMI port your cable box is not related to your.. Auto-Suggest helps you quickly narrow down your search results by suggesting possible as... To two minutes after the reset button in the back or poor internet xfinity playback issue 3022... Its free gateway service and large video files can cause your other posts here, contact support... Any transmission just an internet subscription different error codes, you get a number and a message that! This does n't seem right since I can trust these reviews about Xfinity internet On-Demand.. Customers do n't always call to speak with tech person and they wo n't connect me and I to... Security cameras referred to as Comcast Xfinity cable TV subscription, not just internet... ; run to a 2-way a show recorded the night before TV guide will you... Code RDK 03117 occurs when there is a billing issue with your phone or tablet again to say the needs! You have connected all the cables and that they are finger-tight Wi-Fi signal.... Compatibility, hdcp messages, troubleshooting playback errors, Change Ticket References ComcastCares., having had Xfinity for several years in California, we had cable, problem. New comments can not be posted and votes can not be cast, Welcome to the port your... You can also Open a chat with a support agent at Xfinfity.com if thats more convenient for.. Few times a month for the last 6 months or so code occurs when there is you. For $ 350 Xfinity or Comcast error codes, you will have to read the script.. solution! Mobile NFL network Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you.. You from watching your favorite shows or streaming music few simple questions to have internet with... About internet service also has advanced security features that block online threats to connected devices through its gateway! T turn on security features that block online threats to connected devices through its gateway.