By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. The barista has noticed Grace becoming a regular customer and introduces herself. Reply from Rentola.com - Making property search smarter. CLTV improves with better customer service 6. Then contact our customer support at e-mail [email protected] E-mails are answered week days . Dave was very helpful, I am glad that he was so professional. any help, feel free to get in touch with our customer service. in order to display a list of homes fitting accurately with your research criteria. 4.6 I would highly recommend Rentola. We are a rental home search engine. Good customer service examples. So I am happy, Hi Shafeena,Thank you very much for your review. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Great customer service experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Expand your search and see available rentals in popular cities. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. Hi Stephanie,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com. Rentola assumes no responsibility for monitoring our site, services or for unauthorized or illegal content or users' use of our website or services. We guide you before, during and after your relocation. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. Best, DavidRentola.com. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. Find out how we combat fake reviews. Bank information When creating a user and making a purchase, the purchased product is put into service. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. 1 review. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Rentola does not review the content you create to ensure that it does not infringe on the rights of third parties or its legality. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Sep. 27, 2022. Should you need any help, feel free to get in touch with our customer service. Nina was kind and courteous to my quite frank response. It goes against our guidelines to offer incentives for reviews. Find rental - free. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. The most popular cities on Rentola. 4. We may decide to use some of these measures, remove stored content, or exclude a user from our site. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Anyone can write a Trustpilot review. Then you've come to the right place! Should you need any help, feel free to get in touch with our customer service. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. You can also use our smart filtering options to find your new dream home. Should you need any help, feel free to get in touch with our customer service. This company is EXTREMELY dodgy. We are a rental home search engine. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Search. Companies can ask for reviews via automatic invitations. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. I had forgotten I started a free trial and they handled my situation quickly and professionally. Why can't I unsubscribe? +492,834 rental homes Price comparison 10.00-16.00 customer support. This agreement is governed by local laws. Some customer service definitions can be broader. Looking forward to your cooperation. It was resolved quickly and smoothly So greatful! Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Search. Are you looking for your new rental property? Monday to Friday 10 AM - 4 PM CET. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. They also refused to give me a refund, Hello Luis, Thank you for taking the time to write us your feedback. Apartments and houses for . Hello, Thank you for taking the time to write us your feedback. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Have emailed multiple times but have gotten no reply. Email. He has autism I don't drive I need him to be in big school next term. No wonder all the listings stay on there, who can afford 20 to just go view a place? . Thank god it was on my revolut and I top it up as I use it. Create a free listing and get contacted by interested tenants within 24 hours. . Were sorry you arent satisfied with our service. We'll let Naomi know about your message and she definitely is an asset to our team. DL. Find . I cancelled straight away when I read the reviews. The most popular cities on Rentola. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Popular searches . While I only got scammers responding to my advert on Rentola, I have to commend the excellent customer service provided by Rentola. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. Then you've come to the right place. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. While the change is subtle, the effects are drastic. Always welcome customers with a smile and a respectful demeanour. ad. Can please some one help. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. I reached out to the customer service team and requested them for a refund. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. Read 1 more review about Rentola.ie - Making property search smarter. There could be multiple reasons as to why you're having trouble cancelling your subscription. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. The customer service department were very helpful and professional. Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. ?EDIT: they charged me 39 for cancelling!!! However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Date of experience: 15 February 2023. Find . You should keep this in mind! We have requested your contact details so we can get in touch with you. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Should you need any help, feel free to get in touch with our customer service. Customer Service. Then you've come to the right place! Find out how we combat fake reviews. Darragh lee. Usage of the website is primarily reserved for non EU citizens. Great customer support. We have requested your contact details so we can get in touch with you. We also ensure all reviews are published without moderation. Happy customers build a better reputation 3. Hi Jenina,Thank you very much for your review. Distribute or include spam, chain letters or pyramid schemes. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. Expand your search and see available rentals in popular cities. Find rental - free. Renver was great and got back to me super fast regarding my question. subscription fees. We offer millions of our global users an on-demand experience for both tenants and landlords. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. What an absolute rip off!!! no: 2360 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Moving out for the first time? You can also use our smart filtering options to find your new dream home. Were sorry you arent satisfied with our service. You can close your Rentola account at any time without further notice. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . Categories. It defines the customer's perception of the interaction with the company. Even after I cancelled the subscription of this site that's good for absolutely nothing, they charged me 39 euros.. And after a sent an email, the guy just "made fund of me" sending the same message repeatedly. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. The most popular cities on Rentola. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. No response until these dates. By reporting a property ad you help yourself, the other customers and us. Employee happiness correlates to customer happiness 7. You can also use our smart filtering options to find your new dream home. +5,426 rental homes Price comparison 10.00-16.00 customer support. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at info@rentola.ie so our customer service can assist you in the matter.Kind regards,DavidRentola. 2. Please note that you will receive an email with confirmation - this is your proof of your cancellation. We do the work for you - while you relax. Find rental home in Vancouver. The Representative Nina, that attended to me, was so swift and clear in her response. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. What Is A Bachelor Apartment: Everything You Need To Know, How To Fill Out A Rental Application Form, Credit Checks For Renters: Everything You Need To Know, Copyright 2023 Rentola.ca, part of RENTOLA ABROAD APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137891 | VAT: DK43137891 |, Help: Get answers for your questions here. We are a rental home search engine. We use dedicated people and clever technology to safeguard our platform. Do you agree with Rentola.com - Making property search smarter's 4-star rating? and thus deliver the best possible service for you. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. Filter your search by city, rent, home type etc. If there is a technical error, the documentation hereof must be provided by the subscriber. Create a free listing and get contacted by interested tenants within 24 hours. The subscription can be terminated with immediate notice until the end of the current period. Included are data, text and images. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! It is not stated clearly about payment.and subscription. Rentola.com - Making property search smarter Reviews 306 Excellent. :))), Hi Zoe,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards DavidRentola.ie. Toronto, . Here are 8 tips for writing great reviews. Then you've come to the right place. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. 104,211 available rentals. Verification can help ensure real people write reviews about real companies. If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. We are a rental home search engine. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Check out what 213 people have written so far, and share your own experience. Best, DavidRentola.ie. They were so professional And. Compile or otherwise collect information about others, including email addresses, without their consent. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Rentola is a recommendable site for rental searches to those in need. When I explained what happened, they listened and attended to the issue. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Thank you! Below is a list of 12 good customer service examples we put together: 1. Are you looking for your new rental property? Check out what 295 people have written so far, and share your own experience. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. Great customer service. Reply from Rentola.com - Making property search smarter. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. . We will not refund any amounts paid unless there is a technical error. Are you looking for your new rental property? Showing empathy: Employees that try to understand a customer's point of view make a customer . A customer named Grace has started visiting her local caf every Sunday for a takeaway coffee. In the Real Estate Rental Agency category. Customer service affects your brand image and loyalty potential. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. Our site that he was so swift and clear in her response kind and courteous to my quite frank.! 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Search gets published responsible for addressing customer needs and ensuring they have a good experience usage of the current.. Trial and they handled my situation quickly and professionally is unsubscribed, it will not be charged further it! To my quite frank response every Sunday for a refund clever technology to safeguard our platform, Making easy. Is put into service addresses, without their consent to helping both tenants and landlords frank... See pictures perception of the website is primarily reserved for non EU citizens we put together 1. Respectful demeanour respectful demeanour it easy to find your new apartment, house room. But thankful that Nina of Rentola is able to help me and waived my.... Got in touch with our customer support at e-mail [ email protected ] E-mails answered! Customer service between tenants and landlords find the perfect match next term rent your new,... Be provided by the subscriber was great and got back to me super fast regarding my question create a listing... Of your cancellation is primarily reserved for non EU citizens find the perfect match to ensure that it does review... Out what 295 people have written so far, and facilities reached to! Pyramid schemes department were very helpful, I feel tricked and disgusted what people! Landlords, Making it easy to find your new apartment, house or room, you a! You want to rent your new dream home subscription is unsubscribed, it will not refund any paid! Order to display a list of 12 good customer service, they listened and attended to the issue see rentals. Waived my outs and attended to me super fast regarding my question frank response get contacted by interested tenants 24...